Refund Policy

Fourteen days to try before you pay

Paid plans start with a 14-day trial. You are not charged until it ends, and cancelling before then costs you nothing. The trial is the main protection against paying for something that turns out not to suit you.

Seven-day refund on a first payment

If you are charged for a paid plan and it is not what you expected, write to us within seven days of that charge and we will refund it in full. You do not have to explain, though it helps us if you do. This applies to your first payment on a plan; renewals are covered below.

Renewals

We do not automatically refund a renewal you forgot was coming — but write to us. If you have not sent anything since the renewal, we will normally refund it. We would rather do that than argue with a customer over a month they did not use.

Cancelling

You can cancel at any time from Settings → Billing. Your plan then runs to the end of the period you have already paid for, and does not renew. We do not pro-rate the unused part of a period; you keep the service you have bought until it expires.

Usage-based charges

Pay-as-you-go credit that has already been spent on delivered emails cannot be refunded, because the sending cost has been incurred. Unspent credit can be.

When we cannot refund

• Accounts closed for breaking the Terms of Service — for phishing, impersonation, or sending to a list collected without permission
• Emails that have already been delivered on a usage-based plan
• Requests made more than seven days after a first charge, other than the renewal case above

How to ask

Write from the email address on the account, tell us which charge you mean, and we will answer within two business days. Refunds go back to the original payment method and usually appear within five to ten business days, depending on your bank. Ask at [email protected]