Verification or reset email missing
Check your spam folder first, then ask for a new link with “Send a new link”. The verification link works for 7 days; the password-reset link works for 10 minutes.
The account verification email
- 1. Look in your spam or junk folder, and in promotions or updates tabs.
- 2. Wait a minute, then press “Send a new link”. It is on the sign-up screen, the verify page, or the login page after “Please verify your email before logging in.” appears.
- 3. Open the newest email and click the link. It works for 7 days.
You can ask for a new link once a minute. If you signed up with Google, your email is verified at once and no email is needed.
Link messages
- “This link has expired.”: 7 days have passed.
- “This is an older link — a newer one was sent after it.”: use the newest email.
- “This link isn't valid.”: the link is wrong.
Each of these pages offers you a new link.
The password-reset email
The link works for 10 minutes only. If it's late or expired, ask again from “Forgot password?” on the login page. The same success message appears even if no account uses that email, so make sure you typed the email you signed up with.
Team invitations
An invitation link works for 7 days. If it didn't arrive or expired, ask the team to press “Resend”. See Invite your team.
Common questions
I asked for many links. Which one do I use?
The newest. Each new link makes the earlier ones old.
Still nothing arrives. What now?
Email [email protected] from the same address, or try signing in with Google if your email is Gmail.
Related articles
- Can't sign in
Start from the error you see: wrong password, an account created with Google, too many attempts, or an unverified email. Each has a short fix below.
- Create your account
Sign up with your email and a password, or with a Google or Microsoft account, then confirm your email and answer a few short setup questions. You can change everything later.
- Invite your team
On the Team page, press “Add Member” to add a colleague to the list, then press “Invite” on their card to send the invitation. Seats depend on your plan, and the owner doesn't take one.
- Send from your personal address
Type your address in “From Email”, press “Save Sender Settings”, then confirm it from the email that arrives there. No domain needed. Available from the Growth plan.