Import subscribers from a CSV file

Before you import

• The file must be CSV. Excel files (.xlsx) aren't accepted — in Excel use Save As → CSV.
• Up to 10 MB and 50,000 rows per file.
• One column for the email, with a header such as email, Email Address, البريد الإلكتروني or ايميل.
• Optional columns: first name and last name or full name, tags (split by ; or ,), language (ar or en), and status.

Steps

1. 11. Open Subscribers (Opens in the Mujaz app) and press Import CSV.
2. 22. Pick the file. There is no column-mapping screen — Mujaz reads the headers.
3. 33. Wait for the summary: imported, already existed, skipped and errors. Press View skipped to see each skipped row and why.

Import CSV adds people to All Subscribers. To import straight into a new list, open Subscriber Lists (Opens in the Mujaz app) → Create List → type the name → the Upload CSV tab.

What is skipped on purpose

• Rows marked unsubscribed, bounced, complained or cleaned in the file, so opt-outs never come back.
• Invalid emails, and domains that can't receive mail.
• Anyone who unsubscribed, complained or bounced in your workspace before — even if you deleted them. They are never re-added.

People who already exist are added to the list, but the import doesn't update their name or tags.

Messages you may see

• “No email column found…”: rename the email column to email and try again.
• “No valid subscribers found in import data”: every row was skipped. Open View skipped for the reasons.
• “New accounts can import up to 1,000 contacts during their first week…”: wait until day 7, or contact support to verify your account.
• “You have reached your plan's subscriber limit”: your plan is full.